KAIZEN™ in Services: Increased Productivity and Agility in Administrative Processes

KAIZEN™ in Services teaches continuous improvement tools for Services and Support Areas, increasing productivity and focus on the customer, as well as decreasing mistakes and response times.

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16. - 16. Nov. 2017

Spain
Madrid

Spanish

Our Training Goals

• Understand the importance of continuous improvement for an excellent performance in
Services and Support Areas;
• Prepare attendees to lead Improvement Projects in Services;
• Enable attendees to design and implement solutions to improve transactional processes;
• Successful Case Studies of implementing KAIZEN™ Lean in services.

What you learn

• KAIZEN™ and KAIZEN™ Business System
• Added Value and the 7 kinds of Waste
• Lean Service Management
• Office Flow and Logistics
• Process Mapping
• Standard Work
• Automation
• Knowledge Management
• Pacing and Pull Planning
• Quality & Customer Experience
• Structured Problem Solving
• Service Quality Control
• Auto-Quality Matrix
• Client Experience Mapping
• Client Environment Design
• Client Interaction Improvement and Follow-Up
• Process Management
• Archive and Stock Management
• Work and Resources Planning
• Simulation Exercises
• Case Studies

KAIZEN™ in Services: Increased Productivity and Agility in Administrative Processes

200 EUR

(local taxes might apply)

Other Dates of this Training

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