KAIZEN™ in Services: Increased Productivity and Agility in Administrative Processes

KAIZEN™ in Services teaches continuous improvement tools for Services and Support Areas, increasing productivity and focus on the customer, as well as decreasing mistakes and response times.

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16. - 16. Nov. 2017

Spain
Madrid

Spanish

Our Training Goals

• Understand the importance of continuous improvement for an excellent performance in Services and Support Areas; • Prepare attendees to lead Improvement Projects in Services; • Enable attendees to design and implement solutions to improve transactional processes; • Successful Case Studies of implementing KAIZEN™ Lean in services.

What you learn

• KAIZEN™ and KAIZEN™ Business System • Added Value and the 7 kinds of Waste • Lean Service Management • Office Flow and Logistics • Process Mapping • Standard Work • Automation • Knowledge Management • Pacing and Pull Planning • Quality & Customer Experience • Structured Problem Solving • Service Quality Control • Auto-Quality Matrix • Client Experience Mapping • Client Environment Design • Client Interaction Improvement and Follow-Up • Process Management • Archive and Stock Management • Work and Resources Planning • Simulation Exercises • Case Studies

KAIZEN™ in Services: Increased Productivity and Agility in Administrative Processes

200 EUR

(local taxes might apply)

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