"Measuring" KAIZEN™ Event Team Effectiveness

Seven points to ponder

Every once in a while people will ask me to (discretely) evaluate a k KAIZEN™ event team’s effectiveness. I don’t necessarily relish doing that when it is intended for the purpose of team comparisons, but it’s not an unfair request from senior leaders. Someday, I should probably try to pull the mystical sensei thing and ask them first what they think—and why.

The criteria that I apply are less than scientific. I don’t apply weighting between the criteria, and I simply use a 1 to 5 score for each one, with 5 being the highest. The important thing is reflecting upon what’s meaningful – learning and then improving.

My measurement criteria for evaluating the effectiveness of a KAIZEN™ event team – which are in no particular order –are as follows (including links to relevant posts):

Waste elimination effectiveness. 

The notion here is about how well the team identifies, acknowledges, and then eliminates the waste within their target process. Waste elimination effectiveness (WEE) is driven as much by team aggressiveness as technical acumen.

Projected sustainability

Plan-do-check-act (PDCA) is one thing, and standardize-do-check-act (SDCA) is another. There’s nothing as painful as unsustained KAIZEN™ gains. They will sap the lifeblood out of a fledgling Lean transformation. Gains must be “locked in” with standard work. Lean management systems are needed to drive process adherence and process performance and help facilitate further improvements.

Degree of difficulty.

Not much explanation is needed here. The scope, technical complexity, and change management challenges run the gamut. Some KAIZEN™ events are easier than others.

KAIZEN™ rigor.

Effective teams generally apply rigor toward:

  • Pre-event planning (including link-up to strategy deployment, value-stream improvement plans, team selection, and appropriate prework)
  • Event execution (including the event kick-off, team leader meetings, effective work strategies, and the PDCA-driven “KAIZEN™ storyline”)
  • Event follow-through

 Demonstrated application of Lean principles, systems, and tools.

It’s a wonderful thing to see the simple elegance of well-applied (and validated) standard work—and other Lean tools, for that matter. System-level (or subsystem-level—hey, there’s only so much that can be done during an event) application is even more impressive (e.g., pull systems, Lean management systems). More “transformative” application is something that goes beyond just the know-how of tools and systems. Principles encompass not only know-how, but also the “know why.” Teams that enter that realm are effective during the event and well beyond.
 

Value stream and business impact.

KAIZEN™ events are often more about kaikaku (rapid, radical change) than KAIZEN™ (small incremental improvement). Although we would be mistaken to believe that this is and should always be the case, value stream and business impact should be taken into account when evaluating KAIZEN™ event team effectiveness.

Learning and development.

KAIZEN™ events are excellent and intense laboratories for individual, team, and organizational growth. Growth opportunities extend to the technical, teamwork, leadership, and change management areas and serve as a training ground for Daily KAIZEN™.

A final point as we recall Taiichi Ohno’s insight that, “Learning comes through difficulties”: the lack of gaudy event results does not mean a lack of development!

So, what did I miss?

This article first appeared online on May 3, 2011, at Quality Digest, a Kaizen Institute Online partner.

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