Objectives

The aim of the seminar is to make participants aware of wastage in the office and service area and to enlist their cooperation in wider value creation initiatives in their own workplace. The focal point of the seminar is the systematic improvement of processes and procedures with the aid of proven KAIZEN methods. This saves costs and leads to higher internal and external customer satisfaction.

• Increased awareness of wastage (loss structure)
• Improved self-organisation with the 5S campaign
• Improved cooperation through standards
• Process analysis using process mapping
• Problem-solving story for the improvement of precise problems
• Targeted improvements in the team
• Measurable objectives
• Examples of flexible workplaces
• Strategies to introduce TSM
• Implementation road map

Who should attend

Every person in the office/service area seeking to improve their value chain. Staff, managers and practitioners, who wish to make the administration process more customer-friendly and service oriented. Employees from the areas of: Secretarial, Organization, Management Assistants as well as KAIZEN operatives.