Objectives

Participants will get an overview of the KAIZEN-TQM system and how it functions. Participants will learn how to assess the quality system of their company using a matrix diagram. Using the KAIZEN quality matrix, they will practice the implementation of the Zero-Fault-Strategy in a business game.

• Overview of quality systems like DIN ISO 9000 et sqq., 6 Sigma, EFQM, as well as their application and mode of action
• KAIZEN TQM “Quick Audit”
• Business game KAIZEN® Quality Matrix
  - Capturing and analysis of ACTUAL situation
  - Quality improvement through standards
  - Problem-solving techniques
  - Control and monitoring of processes
• Quality in administrative processes

Who should attend

Everyone who is mandated with the installation and implementation of KAIZEN measures. Quality Management, Production, Planning, Job Preparation, Material and Production Control, Education and Training staff, CIP representatives as well as KAIZEN operatives.