In any country, The Government , Ministries, and local official Departments are confronted with increasing demand for efficient services, whether from the citizens, or from private enterprises.
Still, most of these organizations suffer from a lack of process based view and a lack of process standardization.
Considering the citizens as customers is a fairly new idea in many countries.
Can Lean be implemented in the Public Sector?
There is limited doubt about the theoretical applicability of Lean.
But how to improve public service, how to improve quality, how to reduce lead times, how to implement a continuous improvement culture?
Our wide experience in countries like India, Kenya, United Arab Emirates and Mauritius demonstrates that Lean can be applied successfully in the public sector environment through the 4P’s:
- Improve the PHYSICAL environment
- Improve the PROCESSES
- Empower PEOPLE to do the first 2 P’s.
- Ensure a regular POLICY review
Please read more within the case studies and press articles sections.
- Government of Mauritius
- Government of Kenya
- Government of India
- Government of the United Arab Emirates.
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